Terms of the E-store
General terms apply to www.longaliisu.ee clients (hereinafter client) and between www.longaliisu.ee owners.
Lõnga Liisu OÜ
Tartu mnt.11, Pajusti, Vinni Parish, Lääne-Virumaa
VAT nr. EE100906541
Account nr EE152200221024965544
Prices of the products for sale on www.longaliisu.ee home page are in euros, without the delivery fee.
Lõnga Liisu OÜ reserves the right to change present terms and prices of the products unilaterally if the client transmitted their order before the changes of the terms took effect, then the terms that applied during transmitting the order apply for the client.
Cancelling the order and returning:
According to the Law of Obligations Act § 56 section 1, the client has a right to withdraw from the contract within 14 days since receiving the product. The returnable product has to be unused, undamaged. The returning fees are covered by the client (max 10€, Law of Obligations Act §194 section 4), except for when the reason for returning is non-compliance of the order or a defect. Lõnga-Liisu has to be informed of the returning of the product before posting, by sending the information about data, tax bill number and reason for returning to firstname.lastname@example.org
The right to file a complaint:
According to the Law of Obligations Act § 218 section 2, the client has a right to file a complaint within two years since receiving the product. When it appears that the product does not meet the requirements, the client has to send an e-mail to email@example.com within two months with the following information: the client’s name and contact details, the date of filing the complaint, the defect of the product; if possible, add photos and the number of the invoice.
www.longaliisu.ee is not responsible for:
When the product has been damaged because the client is at fault or was careless. For defects that have appeared because the product has not been used purposefully. For the natural physical wearing of the product when used ordinarily.
Deadline for filling an order:
The delivery time for the ordered product is up to two weeks. If there is an unexpected problem with the availability of the product, the seller informs the customer.
The client will be compensated the money for returned goods after checking the product that has been sent back but not later than 21 days since receiving the product.
Using personal data:
www.longaliisu.ee uses the client’s personal data only to fill the client’s order and will not publish the information received during purchases to third parties.
When it comes to the unregulated questions at the present terms, the client and www.longaliisu.ee follow the valid legislation in the Republic of Estonia and other acts that regulate relationships between parties. The parties solve dissenting opinions and disputes regarding meeting the present terms primarily by negotiation. If the disputes regarding the contract cannot be solved by negotiation by the parties, then both the client and www.longaliisu.ee have the right to turn to the Consumer Protection Board or court to protect their rights.